Payment Policy

At Frofia, we prioritize a seamless and secure checkout process. We provide a variety of trusted payment methods to ensure your transaction is handled with the highest level of security. Please note that all payments are processed in real-time at the moment your order is placed.

Accepted Payment Methods

We currently accept the following secure payment methods for customers in the United States:

Credit/Debit Cards: Visa, Mastercard, American Express, Discover, JCB, Diners Club.
Digital Wallets: Apple Pay, Google Pay.

Currency for Transactions

All transactions on our website are processed in USD ($ - US Dollar). If you are shopping from outside the United States, please note that your bank may apply currency conversion fees.

Secure Payments & Encryption

We are committed to maintaining the highest security standards for our customers. Frofia utilizes industry-standard SSL (Secure Socket Layer) encryption to safeguard your personal and financial data during every transaction. To further protect your privacy, we adhere to strict PCI compliance protocols and never store credit card information on our internal servers. All payments are securely managed by authorized, third-party payment gateways.

Payment Confirmation

After a successful payment, you will receive an order confirmation email with your order details. This confirms that we have received your payment and have started processing your order. If you do not receive a confirmation within 24 hours, please check your spam folder or contact us at info@frofia.com.

Failed or Declined Payments

If your payment is declined, we recommend double-checking your card details, billing address (must match the card), and available balance. If the issue persists, please contact your bank or card provider. You may also reach out to our support team at info@frofia.com for further assistance.

Payment Disputes

If you believe there has been an error or unauthorized charge, please contact us immediately at info@frofia.com. We take all payment concerns seriously and will work with you to resolve any disputes as quickly as possible.

Contact information

Any questions or just like to talk to us? Please don't hesitate to contact us via:

Store name: Frofia
Address: 1504 Dickinson Ave, Greenville NC 27834, United States
Email: info@frofia.com
Phone number: +18337624602

Customer Service (Opening Hours):

Monday - Friday: 09:00 - 18:00 (GMT)
Saturday and Sunday: 10:00 – 16:00 (GMT)